Welcome to NRF.EU
NRF B.V., Nederlandse Radiateuren Fabriek (hereinafter referred to as “NRF” or “us” or “we”) respects your privacy and processes personal data as a data controller in accordance with the European General Data Protection Regulation (hereinafter referred to as “GDPR”).
We welcome your visit and thank you for your interest in the NRF website and products.
The personal data you provide to us in connection with your visit on the website or registration and use of the NRF webshop is processed by NRF, which is the controller of this data within the meaning of GDPR.
NRF respects your privacy
The protection of your privacy when processing personal data, as well as the security of all commercial information, is our top priority and occupies a key position in all our activities. We process personal data collected during your visit to our site, as well as when you order products through our site, with confidentiality and always in accordance with the law. Data protection and information security are part of our company policy. We also require adequate protection of your personal data from our business partners and service providers with whom we work.
Collection and processing of personal data
Personal data is any information relating to an identified or identifiable natural person. Personal data that we process may include:
Your data is processed by us for the purposes indicated below, related to the functioning of the NRF website and provision of services offered therein. These services may consist, among other things, in sending newsletters.
Basis of data processing – depending on the activities undertaken by you, these may be:
Provision of data is voluntary, but in some cases may be necessary to conclude a contract (e.g., in the case of a newsletter agreement).
Effect of failure to provide data – depending on the purpose for which the data is provided:
When you visit our website, we record, among other things, your IP address as well as the address of the website from which you came to us, your browsing history on our website as well as the date and duration of your visit (“Website Usage Information”). This information is processed anonymously by our analytics tools. Other personal information is only collected if you provide it to us, such as when you register, take part in a survey, send a request, and for contractual purposes.
Regardless of the sales or contact channel, NRF is committed to protecting customer and user privacy by ensuring the protection, confidentiality and security of the personal information entrusted to us, in accordance with applicable laws.
NRF is committed to the important principles of respect for fundamental rights and all applicable laws and regulations (we collect and process personal data in accordance with the following principles: (i) lawfulness, fairness and transparency; (ii) purpose limitation of data processing; (iii) data minimization; (iv) data accuracy; (v) data storage limitation; (vi) integrity and confidentiality):
Use, purpose of processing and transfer of personal data
The personal data that you entrust to us, in particular: your name, your address, your e-mail address, your telephone number, are processed for various purposes:
NRF is also entitled to make personal data available in order to fulfil statutory obligations (e.g., at the request of law enforcement agencies), to process claims, and to protect the rights, property and safety of individuals.
Third parties to whom we transfer your personal data are themselves responsible for compliance with privacy legislation. NRF is neither responsible nor liable for the processing of your personal data by these third parties. To the extent that a third party processes your personal data as a data processor of NRF, NRF will conclude a processor agreement with such party that meets the requirements set out in the GDPR.
To be able to provide our services, it may be necessary for us to transfer your personal data to a recipient in a country outside of the European Economic Area. An appropriate level of protection of your data, including using appropriate safeguards, is ensured by the application of the standard data protection clauses adopted by the European Commission.
Your rights in relation to the processing of personal data
We ensure the exercise of your rights as indicated below. You can exercise your rights by submitting a request to email: email@example.com. Additionally, you can make selected changes to your Account settings in the Settings (Privacy) tab after logging into your account.
Right to Revoke Consent
You have the right to withdraw any consent that you have given at the time of registration to the NRF Webshop, as well as during the use of services and functionalities offered on the Website. The withdrawal of consent has effect from the moment of withdrawal. Withdrawal of consent does not affect the processing carried out by us in accordance with the law before its withdrawal.
Withdrawal of consent does not entail any negative consequences for you. However, it may prevent you from continuing to use services or functionalities that we can only lawfully provide with your consent (e.g. Profile Sharing).
If you would like to unsubscribe from the newsletter you can do so by clicking on the unsubscribe button in the footer of each newsletter.
Right to object to the use of your data
You have the right to object at any time to the use of your personal data.
By opting out of receiving marketing communications relating to our products or services, or our customers, we will be deemed to have objected to the processing of your personal data, including profiling for these purposes.
If your objection proves to be valid and we have no other legal basis for processing your personal data, we will delete your data against the use of which you have objected.
Right to erasure (“right to be forgotten”)
You have the right to request deletion of all or some of your personal data. We will treat a request to delete all your personal data as a request to delete your account with the NRF Webshop.
You have the right to request deletion of your personal data if:
Right to restrict data processing
You have the right to request that we restrict the processing of your personal data. If you make such a request, we will prevent you from using certain functionalities or services, the use of which will involve the processing of the data covered by the request, until the request is considered. We will also not send you any communications, including marketing communications.
You have the right to request that we restrict the use of your personal data in the following cases:
Right of access
You have the right to obtain confirmation from us as to whether we are processing your personal data, and if this is the case, you have the right:
Right to rectification
You have the right to rectify and complete the personal data you have provided. You can do this yourself in the “Your account” section. Regarding other personal data, you have the right to request us to rectify this data (if it is incorrect) and to complete it (if it is incomplete). To this end, you can also request that we delete your entire customer account by sending a request to the e-mail address: firstname.lastname@example.org from the email address currently registered with NRF Webshop.
Right to data portability
You have the right to receive your personal data that you have provided to us and then transfer it to another personal data controller of your choice, such as another operator of similar services. You also have the right to request that we send your personal data directly to such other controller, insofar as this is technically possible.
Time for compliance
If, in the exercise of the aforementioned rights, you submit a request to us, we shall comply with such request or refuse to comply with it immediately, but no later than within one month after receipt. If, however, due to the complexity of the request or the number of requests, we are unable to meet your request within one month, we will meet it within a further two months by informing you in advance of the intended extension of the deadline.
For technical reasons, we always need 72 hours to update the settings you have selected in our systems. Therefore, you may receive an email from us while our systems are being updated that you have opted out of receiving.
A cookie is a text file that contains information collected by your computer or mobile device when you visit a website. Cookies are sent back to the originating website (or to another website that recognizes them) each time you visit.
Cookies are stored in the memory of your device (computer, phone, etc.); enable you to use all functions of the Website and do not change the settings of your device.
Using the appropriate options of your browser, you can at any time:
On this Website cookies are used to/for:
To learn how to manage cookies, including how to disable their use in your browser, you can refer to the help file of your browse. In addition, you will find relevant instructions on the following pages, depending on the browser you are using:
More information about cookies can be found on Wikipedia.
Web beacons (also known as Internet tags, pixel tags or GIFs) are electronic files that typically contain an image consisting of a single pixel. They can be placed on websites or in emails to transmit information. Similar technologies are methods of storing information by your web browser or device other than cookies and web beacons, such as flash cookies, HTML 5 cookies and other software solutions.
It is possible to block, delete or deactivate cookies, web beacons and similar technologies using the appropriate browsing settings on your device, provided that your device allows it. If you block or deactivate the aforementioned technologies, you will still be able to use certain features on our websites. However, certain useful features do not work without active cookies. In addition, if cookies are deactivated, you may need to enter your password more frequently while browsing.
EXTERNAL SERVICES / DATA RECIPIENTS
In order to provide our services, we use third parties to whom your data may be transferred (only for the purposes indicated in this policy).
Below is a list of possible recipients of your data:
What cookies do we use?
We use several types of cookies, web beacons and similar technologies:
Please note that we do not collect or store your personal information through cookies or similar technologies.
We use analysis services from Google Analytics provided by Google Inc. for the purpose of continuous improvement of our website. In the interests of data security, an anonymous user IP address is sent to Google servers. Google undertakes activities on behalf of NRF in the scope of analysing the use of the website, preparing reports on website activity and providing additional services related to the use of the website and the Internet.
In addition, we use Google Analytics reports to analyse anonymous information about the demographics (such as age and gender) and interests of visitors to our website, as well as to analyse the effectiveness of advertisements placed by us on other websites.
How long do we keep your information?
We store your personal data for the duration of your Customer account for the purposes of operating your account and related functionality and other services in accordance with the Terms and Conditions, as well as for marketing purposes. After deleting your account, your data will be deleted, except for the following information: hash of your e-mail address and date of unsubscribing from our database.
In the case of data provided for the purpose of processing an order placed by you, we will store your data for the period required by law, including the Accounting Act and tax regulations.
In the case of data provided for marketing purposes, we store your data for as long as we have a legal basis for doing so, which generally means until you withdraw your consent, with exceptions arising from applicable law or in specific cases justified by the Administrator’s interest.
We store personal data of users who are not logged in for a period corresponding to the life cycle of cookies stored on their devices.
NRF uses technical and organizational measures to protect against manipulation, loss, destruction, access by unauthorized persons and unwarranted disclosure of your data that we administer. The safeguards we use are constantly being developed and adapted in line with developments in technology in this area.
NRF ensures the security of your personal data by means of appropriate technical and organizational measures to prevent unlawful processing and the accidental loss, destruction and damage of data.
Furthermore, we take special care to ensure that personal information is:
For your security, please remember to:
Request for consent
With your consent, we would also like to use your data to inform you about our products and sometimes to seek your opinion on them. Participation in these campaigns is completely voluntary. In order to process your data for commercial and marketing purposes, we make sure to obtain your consent and that you know what you are agreeing to and under what conditions.
If you have any suggestions or are not satisfied with the way we handle your personal information, please contact us. If, despite our best efforts to ensure data accuracy, we discover errors in our databases, we will make the appropriate corrections upon your request. We encourage you to contact us if you have any doubts about your rights or concerns.